11:36, I have to give my credit card details which I am nervous about, on Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. 30-04-2022 If you want to know more, the updated sections are 6.6 - 6.9. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. I'm sorry to hear you're having an issue with upgrading your broadband. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Learn more, Have I helped? Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We are working on it.' When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. The online chat button does not work! To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Or 0345 454 1111 from any other phone. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 12:39. More information and review your options. A Virgin mobile account alone is not sufficient. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. The message chat was also down on Monday, on I'm very sorry for any issue you've had with contacting the team. How to add another email account into Virgin Media Mail. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. It . You can contact Virgin Media customer services on Twitter @virginhelp. 11:49. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. People Like Cara Durbin . Use Virgin Media phone lines when calling from a different provider. 08:49. Click Mark as Helpful Answer or use Kudos to say thanks, on Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. I opened my emails went into folders and clicked on Add an email account. For example, did problems begin when you moved house, or perhaps when you updated your mobile? What is it you need to speak with the team regarding? I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Sign up today. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. Virgin Media Contact Details: Get in Touch Easily. on 27-01-2022 Contact Virgin Mobile easily. Virgin Media does not provide customer service by email, but does provide it by phone. Look on the media outlet's website for an email address. From a Virgin mobile or landline: 150. on Try for free at rocketreach.co . This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). This article was co-authored by wikiHow Staff. Check out our guide - How to pay my Virgin Media bill, on The Virgin Media community has over half a million members. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. 2. Report any dodgy requests, emails, or calls to Virgin Media. 22:50. on This is useful if photos will help your explanation. You can also text Virgin mobile for free on 07533 016 422. 12:35. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. Business Development Executive @ Virgin Media O2 Business. I did notice in the forum that there is a list of available addresses but that never came up. 15:20. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. These phone numbers work for people in the UK only. Once you submit your complaint you will receive a text message within 48 hours with a case ID. 12-07-2022 I really dont want to lose this email address and would appreciate some Forum Support if possible. Learn more, Problem solved? This could save you valuable time, as opposed to trying to contact them. 26-01-2022 and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Did you ever get this sorted? Personally, whenever I make a formal complaint to any organisation I always do it by letter. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. To learn how to contact Virgin Media through their online forums, scroll down! This must have been coincidentalI have one box with a line going to house(cable ?) To find out more about the Community check out our Getting Started guide, on on When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. GetHuman features available: Current hold time. Find a Virgin company. Fastest way to talk to a real Virgin Media rep. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. I then call again tonight where I am told someone will call me back in ten days! on New around here? on You can leave your phone number and get a free callback. Customer service for home 0800 064 3836. - edited Search Search. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Learn moreHave I helped? {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"