I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. How do I unsubscribe from your newsletter? I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. 6.10 Notices. I would definitely question it but I think you don't have much of a leg to stand on. Be the first to hear about special offers. 2.13 Seller Payment. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" money was still taken out! "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 3.1 Accurate Descriptions. How do I find tickets I've already downloaded? I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. This was a missold ticket, not at all factual to the concert. I am appalled by the lack of honesty, knowledge and training your staff showed. None of my emails have been responded to. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. How do I find tickets I've already downloaded? Report a violation. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. https://www.youtube.com/watch?v=mGXViB2y2ys. Viagogo has advised customers who cannot attend a rescheduled event to. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 2.9 a) Exception to Sellers Obligation to Confirm. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. We will also add VAT on our fees as applicable. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. There are still plenty of tickets available on the official site. 2.12 Seller Payment. All sales and bids are final. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 7.1 Ownership of Intellectual Property. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We often link to other websites, but we can't be responsible for their content. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. We may investigate complaints and violations of our policies. I wouldn't think it could be that improbable to query this as they have all the data available for them. Try arrived at 12.37 pm through proof of postage. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 2.13 Ticket Information. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 2.15 Claims under the viagogo Guarantee. Your prices were miss leading and a scam. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. All sales and bids are final. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. Please contact me via email or call me. You may find other users information to be offensive, harmful, inaccurate, or deceptive. All tickets were being sold for 80 with a 30 fee on top of each. They STILL are not active. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This charge is in addition to the amount originally paid for the tickets. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The tickets were listed and sold for $267 in total. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. I haven't received an email confirming my order. [protected]! Copyright (c) 2006-2023, viagogo AG. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? 4.2 Stolen Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In its FAQ for Can I cancel my sale? 1.1 Introduction. Viagogo probably had to manually procure tickets on eBay or something. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! 2.10 Collecting Payment. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') and how does an unforeseen circumstance suddenly make you require tickets to a concert? 2.7 Making an Offer. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 6.2 Waiver of Consequential Damages; Liability Limit. Hannah Goodbody. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. When listing seated tickets, all tickets in the same listing must be consecutive seats. We will not allow You to buy or sell tickets before You have registered with Us. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. To Whom this may concern Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The Sellers and the Buyers are hereafter jointly referred to as the Members. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 6.8 All Sales are Final. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 6.4 Release. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Excessive pricing, bad communication & despicable customer service and still no tickets! https://www.businessinsider.com.au/the-incredible-story-of-h. 6.1 No Warranty. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 2.6 Pricing Formats. it says. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Note that this is separate from any Tax viagogo is required to charge on its fees. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). It was too late by the time we received your email to book things in. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. This was a completely missold ticket at a great expense. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Especially for a more obscure event where they dont have huge turnover of tickets. You will need a username and password to access the Site and use the Services. Seriously people need to take responsibility for themselves. How do I change the email address on my account? This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. Share your photos and videos with others to prove the truth of your words. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Note that Your payment may be withheld if you violate this clause. 2.16 Season Cards. To post a ticket for sale on viagogo You must first register with the Site. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Hi i am very annoyed and feel very let down by your team. 5.2 Violations, Termination and Suspension. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 1.1 Introduction. On the web site it claims I have been refunded so I cannot send an enquiry. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. order was cancelled! Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 21st February 2017 - email to say event had changed starting time viagogo charge for cancelling sale. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. viagogo allows individuals to sell unwanted tickets on its platform. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. 3.4 Indemnity. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Yes No Contact Customer Support Regional Settings During this time, the Site will be temporarily unavailable. Note that Your payment may be withheld if you violate this clause. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. 7.3 Additional Policies. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. I want my money back how do I go about this? This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. 2.5 Tax on Seller Proceeds. Click here to get notifications about new complaints of Viagogo. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Additional information can be found in our FAQs and on the ticket details pages. Copyright (c) 2006-2023, viagogo AG. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Primary Menu. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. I wrote to your office requesting refund under 14 days and was ignored. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 2.3 Username and Password. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. 6.7 Third Party Information. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Kind regards This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. We do not charge any fees for relisting tickets that you have originally purchased from us. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. What are the viagogo Terms and Conditions? yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 2.2 Registration. 6.6 No Agency. Welcome to viagogo's online ticket exchange (the "Site"). Ring me or give me a real number to call 5.1 Investigations. I would like to have a break down of why this should cost so much and a POC for redress. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. To sell tickets, a Seller lists the tickets in the Site database. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. by Ethan More 2 months ago. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. - The horrible price that I was charged for hockey tickets. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability.

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