Only items purchased on the AXS official website can be returned for refund or exchange. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. SAFETY AND SECURITY. ugh I am raaaaaging. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Venue/Event Specific Terms and Conditions. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Official Tickets and Your Source for Live Entertainment | AXS.com For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Leave the Archive. The site owner may have set restrictions that prevent you from accessing the site. Travel insurance: which policies have the best covid cover? Klicka hr fr att kontakta oss. A scan or clear photograph sent by email is acceptable. This content may be old or outdated. They will pursue AXS who in turn, will keep your money. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Because almost every single time I go through them, its a battle to obtain my ticket. AXS is not responsible for the acts or omissions of any venue or Client. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Did the same happen to you? Apply for a refund. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Ive also heard similar stories from all of my concert going friends. Axs Ticket Refund Insurance. The ticket is valid only for the event, date, time, and seat location issued. 5 minutes isn't long enough! For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Press J to jump to the feed. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. - AXS Help Centre How can I make a claim for my Ticket Insurance? Latecomers may be seated at the discretion of Client or venue. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. . Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Besk vr hjlpsida fr mer hjlp och support. Any restrictions on transfer or resale will be communicated to you (e.g. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? We also give them access to 24/7, multilingual . You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. or was there no option for you? Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. Holder covenants not to sue any of Releasees for use of Personage as provided herein. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Upon your payment in full, you shall be entitled to the tickets you have purchased. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. If you have bought your tickets at the venue's box office? AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. What is AXS Premium? At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. I don't see why I should have to do the legwork on this one. The form needs to be signed and stamped by your GP and this may be chargeable to you. 1999-2023 PayPal, Inc. All rights reserved. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Have you tried to make a refund by clicking on the refund option? You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. A refund AXS the company right which she bought the tickets sent via an email telling. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Events may be postponed or canceled for a variety of reasons. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. What is ticket insurance? . We have made changes to our Privacy Policy. Please consult the seller fee information found within our Service. found at the bottom of this page. Ad . By using the Service, you agree to the Privacy Policy and Terms of Use. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. We act on your behalf, as seller, when listing or reselling tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You are urged to review all pages displayed during your completion of a purchase. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Feb 17. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. The partial refund was completed early August 2020. Please complete the section which is relevant to your application. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Price and availability of any ticket, product or service on the Service are subject to change without notice. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. You have chosen AXS Mobile ID as your method of delivery for your tickets. NEVER AGAIN! Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. The original advice from the armed forces giving advice to travel at short notice for military service. How do I get my AXS Premium tickets once I complete my purchase? Please note: The account holder is liable for bank charges levied by the receiving bank. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Find a will ticket on Gumtree, the #1 site for . See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Can I get my money back for cancelled or postponed events? So please be as cautious as possible when going through AXS. Mastercard, date running time selected at the russian of purchase. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. You must supply the required Payment Method and/or other personal information in order to complete your purchase. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. BUY THE PERFECT TICKETS Front row or on the aisle? Do you have the required supporting evidence as described above? Supporting documents are preferred in English. If they allow it, you'll get a refund. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. a doctor's note for the illness causing your symptoms. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. A per-order delivery fee may also be assessed, depending on the delivery method. If they pay you now, there's no insurance for them if the new owners are refused entry. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Ticket Insurance. Exceeding these limits may result in cancellation of orders without notice. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Yes - If customer is prevented from attending because of a government mandate, this is covered. Click here. Fans may consider purchasing Allianz ticket insurance at the time of purchase. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. By Insurance Site July 2, 2022 July 2, 2022. Be the first to know. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. It may take up to 30 days before we are able to review your claim. I can't go to a concert anymore, any tips to ensure i get my money back? Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Its for one of the Hyde Park British Summer Time concerts. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. and now it says "refund pending". Fan Update. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Cover applies if an immediate family member or a member of the booking party tests positive. Event date, time, talent, participants and rosters are subject to change without notice. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Front row or on the aisle? User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Kia was extremely helpful, efficient and patient with all my questions. I realised I was too late for the standard entry tickets, as they had all sold out. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Cookie Notice By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Privacy Policy If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Can I get a refund for a cancelled or postponed event? Has anyone experienced anything similar? Below are some pointers we hope you'll find useful! ADDITIONAL TERMS. How do I file a claim and get a refund if I have ticket insurance? How do I get my . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I tried to buy insurance after the fact but . All ticket prices for events that occur in the United States are stated in U.S. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. Let us know what you were doing when this page came up, plus your IP and request ID You should base your purchase decision solely on the information provided. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? All photography, filming and other recordings of the event are PROHIBITED. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. We will need these documents as part of the application process and cannot process a refund without them. When did you become aware that you were unable to attend the Event? I purchased my tickets with my AMEX can I make a claim with them and get my money back? Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to [email protected] providing your TicketPlan reference number. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. SEARCH/NO EXPECTATION OF PRIVACY. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account.