The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. see all the appointment dates and time slots available, and choose one that suits you. A request for a service (e.g. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Report an empty property. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Hotjar sets this cookie to detect the first pageview session of a user. More details are in our Complaints policy. Get in touch. We also use third-party cookies that help us analyze and understand how you use this website. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. This contract is for the payment solution for a range of goods and services with multiple providers. Report a repair Adaptations to your home We can help. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. All rights reserved. The kind of improvements you can make to your council property depends on the type of tenancy you have. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Hotjar sets this cookie to identify a new users first session. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. change your appointment later if you need to. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. You also have the option to opt-out of these cookies. Content and site Copyright Crawley Borough Council 2020. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Crawley Borough Council has considered your request and decided not to provide you with this information. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Call us on 0333 050 8887 to start the process or fill in the form. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Corporate purchasing card services for the London Ambulance Service. We value all kinds of feedback. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The pattern element in the name contains the unique identity number of the account or website it relates to. Find out what repairs we can change you for and what is included in your rent. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Please do not leave children under 16 alone in your home while we are working. Call-off contract under t. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. February 27, 2023 alexandra bonefas scott No Comments . E6 2JA. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Next . All rights reserved. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. These services include waste management,. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. If you are dissatisfied with the service you have received, you should contact the relevant department. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. These cookies do not store any personal information. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Somers Orchard - former Horatia and Leamington Houses site. Content and site Copyright Crawley Borough Council 2020. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. This category only includes cookies that ensures basic functionalities and security features of the website. There are another 15 similar residential tower blocks around the borough. Apply for HMO licence. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. These include: Rent enquiries including difficulties paying your rent Mutual exchange. . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Resources for buying a home. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Help with preventing and tackling damp, condensation and mould in your home. Harbour Exchange Square We will attend within 4 hours to make the situation safe. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Email *. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. You need our permission to carry out alterations or improvements on your council house. Previous. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Housing Department Crawley Borough Council - Housing Options Service Services offered. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. To make sure your home is a good working order, we plan buildingmaintenance. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Well send you a link to a feedback form. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The council should repair any damage caused by maintenance or building work. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Council tenants. If this has not been done, email [email protected]. Dont worry we wont send you spam or share your email address with anyone. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Please use our online form to request a. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. List First. A common problem that arises in many homes is condensation and mould growth. Failure to do so could give you grounds to make council house disrepair claims against them. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Emergency out-of-hours repairs. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Services for our tenants, including rent, repairs, new homes and managing your tenancy. These may subsequently be treated as a complaint if we dont deal with the original request. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. But opting out of some of these cookies may have an effect on your browsing experience. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. We will take firm action against anyone who does not allow access for this. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Requesting online means you can: make your request at any time of day or night. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Our approach. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Write by: . YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Official Facebook page for Crawley Borough Council. Completion of the Stage 2 review concludes our complaints process. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Internal deterioration such as damage to carpet, walls etc. We are committed to dealing with all complaints equitably, comprehensively, and in good time. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Analytical cookies are used to understand how visitors interact with the website. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. This category only includes cookies that ensures basic functionalities and security features of the website. How to rent one of our 5000 garages or outside storage cupboards. You can request it through your 'My Housing Tenancy' online account. If you think your new home does not meet the letting standard, email [email protected]. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. E14 9GE details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 . East Ham PO Box 4771 Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Our letting standard sets out the standard of repair and appearance you can expect when you move in. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Crawley Borough Council Report to Overview & Scrutiny Commission . Housing. If you suspect there is damaged asbestos in your home, you should email [email protected]. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Request a FREE property inspection to find out how much your claim is worth. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. You can request a repair to your council property to fix an urgent problem. Contact a solicitor experienced in council housing disrepair claims to find out more. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years.

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