If you were to take direct space or a sublease you would also see these fees in your rent annually. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. this is absolutely gross and scam. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I got an email from trustpilot. They would not remove the items that I didn't want. Thats no big deal, makes sense. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. This company offers executive suites & office space, virtual offices and meeting rooms. I sent Briana of Regus an email about how the procedure was going this week. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Of course, she did not reply to me yet! Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. I still did not hear anything back yet. Receptionist only can communicate by email, even for the most important things for your business. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! They are scammers, and incredibly dishonest. 7. Using our center address on your website is illegitimate without an active agreement between us. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I would love the opportunity to help further but havent been able to identify your account. I will be taking legal action if this is not returned within 28 days (31/03/2023). DO NOT give them your payment info, DO NOT sign with them. They said usually they will refund the retainer one month after the lease is over. Become better managers and business leaders by achieving optimal personal and business performance. S. Where's gone them? 25% off. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. If you have a helpdesk contact, we would expect a 24hours reply. As you did not process this correctly, the agreement continued an additional month. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. October 19 And we have the solutions to help you work this way. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. October 23 evening We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Its an automated process. The company left an official comment on this complaint. I already enter my bank information twice. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. but when u need support / CS to talk and solve ur problems its literally non existant. Do not delete my post, I will copy and paste it to spread again and again. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Interested in a new product or service? 8. Originally, total costs 20k THB, but end up with 50k THB. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Customer Reviews are not used in the calculation of BBB Rating. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Once they sell you something that will be the end of you being treated as a valued customer. After being in my new office they are increasing rent by 8.7%. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. If I can assist you with anything else, please contact me directly at [email protected] We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Sandra promised me to escalate my procedure below, however, when could I get it safely? They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. same goes with debt collector from malaysia that emailed me abt 3 months ago. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. How BBB Processes Complaints and Reviews. Regus does not communicate with customers via telephone. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We also ensure all reviews are published without moderation. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We find it very unfair that for this reason you post a very visible, insulting and untrue review. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Your agreement end date is not until 10/31/2021. There is non existent customer service department. Don't be fooled by that. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. BBB is here to help. I am so frustrated. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We find it very unfair that for this reason you post a very visible, insulting and untrue review. This is a multi-location business. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace.

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